Effective customer strategy primarily consists of support and involvement. Expectations of customers are rising, and faster than the speed that company can improve the customer experience. Customers expect every interaction as the best experience they have with the company, so the question is remains, how can our organization create a great customer experience?
● Creates a clear customer experience vision
● Understand who your customers are
● Create an emotional connection with our customers
● Capture customer feedback in real time
● Use a quality framework for development of our team
● Deliver great customer experience
● Act upon regular employee feedback